Welcome to Garden Plant Store’s FAQ section! We’ve compiled answers to the most common questions about our premium plants, delivery services, and gardening solutions. Whether you’re cultivating a fruit orchard or creating an evergreen privacy screen, we’re here to help your garden thrive.
Product Questions
What types of plants do you specialize in?
We offer a curated selection of premium plants including fruit trees (apple, cherry, citrus, fig), flowering trees (dogwood, cherry blossom, crabapple), evergreen varieties (arborvitae, privacy shrubs), and fruit bushes (blueberry, blackberry). Our collection is specially chosen for quality and adaptability.
Are your plants suitable for my climate?
Our horticulture team carefully selects plants that will thrive in your specific climate zone. During checkout, we assess your location and may recommend alternatives if needed. For cold climates, we provide complimentary cold-weather packaging from November through March.
How do you ensure plant quality during shipping?
Each plant is professionally packed with moisture-retaining materials and secured in custom-designed boxes that allow air circulation. We monitor weather patterns and may delay shipments during extreme temperatures to protect your plants.
Shipping & Delivery
What shipping options do you offer?
- Standard Express Shipping ($12.95): Via DHL/FedEx (10-15 days) with climate-controlled handling, ideal for delicate specimens
- Free Value Shipping: For orders over $50 via EMS (15-25 days), perfect for hardy plants and large orders
Why does order processing take 1-2 days?
Each order receives individual attention from our horticulture team. We inspect every plant before shipping and select specimens that will travel well to your specific climate zone.
Do you ship internationally?
Yes! We proudly ship to most countries worldwide (except certain Asian regions and remote locations). Our system automatically confirms delivery availability during checkout. All international shipments include complete phytosanitary certificates and customs documentation.
Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of placement by emailing [email protected]. After this window, your plants enter our preparation process to ensure fresh delivery.
Returns & Guarantees
What is your return policy?
We accept returns within 15 days of delivery for plants that arrive damaged or unhealthy. Please contact us immediately with photos of the issue. Note: We cannot accept returns due to improper planting or aftercare.
What if my plants arrive damaged?
While rare due to our professional packing, if damage occurs, please email photos within 48 hours to [email protected]. We’ll promptly arrange replacements or refunds.
Plant Care Support
Do you provide planting instructions?
Yes! Each shipment includes detailed planting guides tailored to your specific plants. For fruit trees like our premium cherry or fig varieties, we recommend planting immediately upon arrival during the growing season.
Can I get gardening advice from your experts?
Absolutely! Our team of horticulturists is available at [email protected] to answer your gardening questions and help you select the perfect plants for your needs.
Didn’t find your answer here? Our gardening experts are always happy to help at [email protected]. Happy planting!