Term and Conditions

Last Updated: [Insert Date]

1. Our Garden Community

Garden Plant Store specializes in providing high-quality plants including fruit trees, flowering shrubs, and privacy hedges to gardening enthusiasts across the globe (excluding some Asian countries and remote regions). Our products are cultivated with care and shipped with expertise to help your garden thrive.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide current, complete, and accurate information, including:

• Correct shipping address with any special delivery instructions
• Valid email address for order communications
• Accurate payment information

2.2 Legal Compliance

You agree to comply with all:

• Local agricultural regulations regarding plant imports
• Customs requirements for your country
• Payment card terms of service

2.3 Plant Care After Delivery

Once plants are delivered, you assume responsibility for:

• Proper planting according to included instructions
• Appropriate watering and sunlight conditions
• Protection from extreme weather during acclimation

3. Products & Services

3.1 Plant Descriptions

We strive for accuracy in describing our:

• Fruit trees (citrus, apple, cherry, etc.)
• Flowering shrubs and ornamental plants
• Evergreen privacy hedges
• Berry bushes and specialty plants

While we provide detailed care instructions, actual growth may vary based on your local conditions.

3.2 Seasonal Availability

Some plants may be:

• Seasonally limited due to dormancy periods
• Subject to temporary stock shortages
• Available as pre-orders during optimal shipping times

4. Ordering & Payment

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• You’ll receive tracking information when shipped

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems.

4.3 Pricing

Prices shown are in USD and include:

• Base plant cost
• Standard packaging
• Phytosanitary certificates (for international orders)

You are responsible for any applicable customs fees or import duties.

5. Shipping Policy

5.1 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
• Free Shipping: Via EMS for orders $50+ (15-25 business days)

5.2 Delivery Expectations

Delivery times may vary due to:

• Peak season volumes
• Weather conditions affecting transport
• Customs processing for international orders

5.3 International Shipping

We ship globally except to certain Asian countries and remote regions. International customers must:

• Check local plant import regulations
• Be available to receive the package promptly
• Pay any required customs fees

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for:

• Plants in original, unplanted condition
• Items with verified shipping damage

Non-returnable items include planted specimens and custom orders.

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number and photos
3. Follow packaging instructions for live plants

6.3 Refunds

Refunds are issued within 3-5 business days after inspection. Note:

• Original shipping fees are non-refundable
• $12.95 is deducted from refunds on free shipping orders

7. Plant Health Guarantee

If your plant arrives damaged or fails within 30 days:

• Contact us immediately with photos
• We may replace without requiring return
• Does not cover improper care after delivery

8. Intellectual Property

All content on plantspromos.com is owned by Garden Plant Store, including:

• Plant photographs and descriptions
• Care guides and growing instructions
• Website design and functionality

Unauthorized use is prohibited without written permission.

9. Liability Limitations

Garden Plant Store is not liable for:

• Plants damaged after proper delivery
• Local growing conditions affecting plant health
• Customs delays or import restrictions
• Minor variations from product photos

10. Policy Changes

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms:

Garden Plant Store
166 Anmoore Road
Colorado Springs, CO 80901
United States
Email: [email protected]